R1200 NineT Urban GS
That could be a point, or tyres. But maybe it's just he needs to re-learn how his new bike behaves.Some members, in other posts have remarked on the difference that a steering damper or lack of it makes, to the steering effort.
Try riding without it.
Try an after-market item e.g. Ohlins, Hyperpro. These are adjustable.