BT tried to support me for a while but washed their hands of me when the issue wasn't resolved.
As they say: maybe it's me.
I don't think its you.
I had some problems with BT last year with one of my maps.
I couldn't resolve the issue because it was either me who doesn't know how to write emails in english or it was him who wasn't forcing himself to understand what was the problem.
After a couple of emails, I told him let’s talk on the phone so we can better communicate, he declined and didn't want to talk on the phone. Conversation with him stopped after he choose not to reply to my email.
Fast forward to this year, I see that he has a Stage 2 map.
I send him an email inquiring about the map...he gives me a price for a returning customer.
I ask him couples of questions about the tune and as usual he barely replies...he just send me the link to the product description of stage 2 map.
After that, I decide to go forward (leap of faith - I want to put all the bad experience I had with him behind us)
I reply him that I want to buy the map...he doesn't reply.
Then I send him a follow up email a couple of days later...still no reply.
Then I send him another follow-up email and still no reply.
I wasn't born yesterday, he is clearly ignoring me.
I hope I am wrong but it is becoming a Hate/Love Relationship.
You love the product (which needs a bit of tweak) but you hate the part of dealing with them.
I debated for hours if I should post this or not, but it is what it is.
I stand by all I said and I am prepared to face BT replies in this forum in front of everyone.
BT couldn't ask for better forum members:
We wrote procedures for BT on this forum on how to use the handheld when his instructions were none-existent.
We wrote countless good reviews of the fuel map which by all means is a good map but needs tweaking.
But when you need them, you are non-existent if the gentlemen running the show decides to put you on the black list.
I wish them luck in their business model but sadly I learned my lesson and it is the end of the road for me.
So for now, I am looking at another tuner/solutions for my needs.
Back to square one I guess.