I completely agree with your sentiments, but am afraid you're dealing with the issue from a weak position. In my experience, your actions so far amount to nothing more than those of an annoyed little Jack Russell Terrier tug-o-warring a Rottweiler for a bone (excuse the analogy, it's not meant to offend - but to encourage :excl.Day 40 update!This time I explained I've been without it for 40 days, I have demands.Laid them out and ended up with it being logged in the case and that will be sent to a manager. Wait is now 24-48 hours tor someone to call back.Thanks for all the interest and advice so far.
No. BMW says they don't do that, if anyone did it would be the dealership. And only for things like services, not warranty repairs.Did they offer you a loaner bike/car or rental?
I would try to push for a loaner. At least it won't be as bad if you had another bike to ride while waiting on parts.No. BMW says they don't do that, if anyone did it would be the dealership. And only for things like services, not warranty repairs.
I called the dealership yesterday and the service manager "was at lunch" so I left a message for them to call me. They did not.